Administrative Support Staff

Join H-Ostel Kuta Bali as an Administrative Support Staff and play a pivotal role in ensuring smooth daily operations in our vibrant hospitality environment. Located in the heart of Seminyak, Bali, this position offers a unique opportunity to contribute to a dynamic team while enjoying the beautiful island lifestyle. With a strong focus on efficiency and customer service, you'll be at the core of our operations, supporting both our front desk and back office teams. This role is perfect for someone looking to enhance their administrative skills in a fast-paced, yet supportive setting.

As an Administrative Support Staff at H-Ostel Kuta Bali, you'll be responsible for managing a variety of administrative tasks that keep our hotel running smoothly. From handling guest inquiries and reservations to managing our inventory and ensuring all documentation is up-to-date, your day-to-day tasks will be diverse and challenging. You'll work closely with our front desk team to provide exceptional guest service, while also collaborating with various departments to streamline operations. This role offers a fantastic opportunity to grow within a well-established hospitality brand, with potential for career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a seamless experience for our guests.
• Handle and process guest inquiries, reservations, and cancellations efficiently.
• Maintain and update guest records and databases using our hotel management system.
• Manage inventory and supplies, ensuring we have adequate stock for daily operations.
• Prepare and distribute reports, including daily sales reports and guest feedback summaries.
• Assist with event planning and coordination, supporting our front desk team in organizing special occasions.
• Support the front desk team in maintaining a clean and organized workspace.
• Assist with any additional administrative tasks as needed to support the smooth operation of the hotel.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in administrative support or a related field, preferably in the hospitality industry.
• Proficient in using Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience with hotel property management systems (PMS) such as Opera, Siteminder, or similar is a plus.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work well in a team environment.
• Fluent in English, both written and spoken, as it is the primary language of our operations.
• Bachelor's degree in Business Administration, Hotel Management, or a related field is preferred.
• Previous experience working in a high-volume hospitality environment is a significant advantage.

🛠️ Keahlian

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