Service Support Administrator - Dynamic Work Environment with Competitive Benefits

Intergastra Nusantara · 📍 Jakarta Pusat, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 6000000 - 10000000
Intergastra Nusantara is seeking a dedicated Service Support Administrator to join our dynamic team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met with efficiency and professionalism. This is a great opportunity to work in a fast-paced environment with competitive benefits and growth potential.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service and support to our clients.,Assist in the resolution of technical and non-technical issues.,Maintain accurate records of customer interactions and support tickets.,Collaborate with the technical team to ensure timely resolution of issues.,Participate in training and development programs to enhance skills.,Contribute to the improvement of our support processes and procedures.,Monitor and report on customer satisfaction metrics.,Assist in the onboarding and offboarding processes for new clients.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or related field.,Minimum of 2 years of experience in customer service or technical support roles.,Strong communication and interpersonal skills.,Familiarity with customer relationship management (CRM) systems.,Ability to work in a fast-paced, dynamic environment.,Proficient in using Microsoft Office Suite.,Knowledge of technical support tools and software is a plus.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer ServiceTechnical SupportCRM SystemsMicrosoft Office SuiteProblem-SolvingCommunicationTeamworkTime Management
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