Frontline Service Officer - Bank KEB Hana Indonesia (Bali Branch)

Join Bank KEB Hana Indonesia as a Frontline Service Officer in our Bali branch and become the face of exceptional customer service in the banking industry. In this dynamic role, you will serve as the first point of contact for clients, delivering personalized and efficient banking solutions. Our Bali branch is a vibrant hub of financial services, and we are looking for a passionate individual to help us maintain our reputation for excellence.

As a Frontline Service Officer, you will be responsible for handling a wide range of customer inquiries, from account openings to loan applications, ensuring every client feels valued and understood. You will work closely with our team of banking professionals to provide seamless service and build lasting relationships with our clients. This is an opportunity to grow within a supportive and innovative environment, where your contributions will make a tangible impact.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to retail and corporate clients, ensuring their banking needs are met with professionalism and efficiency.
• Handle account openings, closures, and maintenance, including verifying customer documents and processing transactions.
• Assist clients with loan applications, credit card requests, and other financial products, offering guidance and support throughout the process.
• Manage customer complaints and resolve issues promptly, ensuring client satisfaction and retention.
• Stay updated with the latest banking products and services offered by Bank KEB Hana Indonesia.
• Collaborate with the branch team to achieve daily and monthly service targets.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Promote cross-selling opportunities while adhering to ethical sales practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum 2 years of experience in customer service or banking operations.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Proficiency in Indonesian and English, both written and spoken.
• Familiarity with banking software and systems, such as Core Banking Solutions or similar platforms.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Knowledge of financial products and services offered by Bank KEB Hana Indonesia is a plus.
• Certification in customer service or banking operations is a plus.

🛠️ Keahlian

Lowongan Terkait